NPT RESEARCH / GOVERNANCE
Grievances, Complaints & Disputes
Nil Prithibi Technology Private Limited · Version 2026-10-26-legal-review-2
Submitting a complaint
Report billing discrepancies, privacy concerns, delays, confidentiality incidents, copyright complaints, refund calculations or access problems through the verified company support/grievance contact, quoting a non-sensitive project reference.
Investigation
An authorised representative will acknowledge, review available evidence and provide a reasoned decision within applicable statutory periods. For consumer complaints to which India's e-commerce grievance rules apply, the target is acknowledgment within 48 hours and redress within one month, with a tracking reference and designated grievance-officer contact before commercial launch. Other statutory or contractual deadlines continue to apply. Private information is disclosed only after identity and authority checks.
Escalation
Disputed cancellation deductions and non-delivery decisions may be escalated to management or applicable legal/consumer authorities. Mandatory statutory remedies are not removed by internal procedure.
To raise a question or dispute, refer to Grievances and Complaints. Nothing on this page removes rights under applicable law.
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